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Dealing with Difficult Patients

by Donn Chatham, MD, Rebecca Kazin, MD

Donn R. Chatham, MD talks to Modern Aesthetics Journal Club Host Rebecca Kazin, MD about dealing with difficult patients. From red flags to look for to ways to let patients know you won't treat them, Dr. Chatham offers advice for tactfully handling these situations. They also discuss how to manage patients who become difficult or aren't satisfied after treatment, including if you should apologize, if monetary refunds are ever appropriate, and the role social media may play with these patients.